Open Enrollment Customer Service Representative Job at Palmer Group, Urbandale, IA

UkdLcXh1THozNjRVM2hGOFROKzhHaEZiNEE9PQ==
  • Palmer Group
  • Urbandale, IA

Job Description

Are you a seasoned customer service representative with call center experience? Palmer Group has an amazing remote opportunity for you on a contract basis. We have partnered with this reputable client in the insurance space to hire an Open Enrollment Customer Service Representative. If this opportunity interests you and you meet the qualifications listed below, apply now!

This role is remote, however applicants are required to reside within one hour of Urbandale, Iowa. 
Responsibilities:

  • Answer inbound calls from members regarding their insurance plan options
  • Assist callers with questions regarding membership, premiums, and beneficiaries
  • Schedule meetings with licensed professionals when members need advice on plans
  • Handle troubleshooting questions about logging into the online system
  • Explain different plan options, costs for each, and differences between options

Requirements:

  • 2 years of call center experience
  • Must have a dedicated remote workspace, 50+ MBPS internet speed (NO wi-fi allowed)
  • High school diploma, 2 years of college is preferred
  • Solid computer skills: knowledge of Microsoft Office programs, good typing/data entry, ability to toggle between multiple screens and applications at the same time
  • Must commit to the assignment and shifts – no time off permitted during the first 30 days or during November

Work Model:

  • On-Site in Urbandale, IA
  • 40 hours per week
  • Monday – Friday, 6:00 AM – 8:00 PM
  • Saturday 10:00 AM – 2:00 PM

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email [email protected].

Palmer Group offers our valued temporary and contract employees Health, Dental, and Vision insurance on the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards. Click here  for a complete list of Palmer Group’s benefits, or contact your Palmer Group representative to learn more.

Ref: JOB-45388

Job Tags

Contract work, Remote job, Shift work, Saturday, Monday to Friday,

Similar Jobs

Everplans

QA Tester Job at Everplans

 ...organizations to their policyholders and customers, and as a benefit offered by employers to their employees. About the Position The QA Tester ensures that Everplans continues to lead the industry in quality and that our users will enjoy a bug-free experience across all... 

Get It Recruit - Administrative

Voice Data Entry Agent (Typist) - Remote Job at Get It Recruit - Administrative

As a Voice Data Entry Agent, you'll be a key part of our Data Enrichment team, ensuring the accuracy and quality of our client data. This...  ...role is perfect for detail-oriented individuals who thrive in a remote work environment. Responsibilities: Handle voice and non-... 

LingoCircle

Online Slovak Teacher for Kids Job at LingoCircle

 ...according to your own flexible schedule. -Experience of teaching students from all over the world. -Training teaching to children online and access to childhood education experts -Friendly and creative international team. -Work from anywhere $15-$20 per hour... 

Ocean Beauty Seafoods

Order Fulfillment Associate Job at Ocean Beauty Seafoods

 ...Ocean Beauty Seafoods has an immediate opening for an Order Fulfillment Associate!We are a Seafood Distribution Company currently located in Renton, WA! We are always on the go and could use your experience and desire to get our orders packaged for delivery by truck... 

Work Visa USA Jobs (move2usajobs.com LLC)

HR Trainee/Intern - Relocation to the USA with J-1 Sponsorship Job at Work Visa USA Jobs (move2usajobs.com LLC)

Description: Embark on a career-defining journey in the field of Human Resources with our J-1 Governmental Sponsor Program, which facilitates traineeships and internships across the United States for aspiring HR professionals. As an HR Trainee/Intern, you will delve into...