Job Description
As a Medical Assistant - Healthguide, you will play a vital role in enhancing the connection between patients and their primary care providers. You'll be part of a supportive clinical team focused on improving patient health and overall well-being. Your responsibilities will include engaging with patients, assisting them in navigating their care, and facilitating effective communication with their medical practices.
Key Responsibilities
Collaborate with patients' medical practice staff and our Case Management team to manage a targeted population of patients.
Work independently while being a collaborative team member, serving as an extension of the medical practice.
Support patients in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, implementing high-impact care plans, closing care gaps, and guiding them to appropriate resources, including referrals to specialty care and community-based organizations (CBOs).
Accurately document patients' medical history and issues in the electronic health record (EHR).
Understand the referral and prior authorization processes.
Foster trusting, professional relationships with assigned medical practices and within our organization.
Meet assigned Key Performance Indicators (KPIs) to promote positive patient health outcomes while reducing medical costs.
Utilize effective communication methods (calls, texts, portals, emails) to engage high-risk patients.
Escalate medical issues appropriately to the Health Guide Registered Nurse, Primary Care Physician, or leadership.
Occasionally travel to support primary care physician offices.
Adhere to security policies and procedures to protect all Protected Health Information (PHI) and our proprietary information.
Qualifications
Certification or registration as a Medical Assistant.
A passion for patient coordination and serving individuals with complex medical and social needs.
Empathy and a willingness to develop skills in motivational interviewing, critical listening, and behavioral change management to enhance patient engagement.
Excellent communication skills and the ability to document patient interviews accurately and in real time.
Familiarity with medical terminology and the functions of a primary care practice.
Understanding of social determinants of health.
Certified Emergency Medical Technician (preferred).
Proficient with electronic health records (EHRs), care management analytics databases, and various software programs.
Strong organizational skills with the ability to manage multiple priorities while remaining detail-oriented.
Experience with EHR systems such as EPIC, Athena, or Cerner.
Exceptional written, visual, and verbal communication abilities.
Capability to work independently as part of a patient's overall care team under the supervision of licensed clinical professionals.
Proven ability to thrive in a remote work environment.
Benefits
While you contribute to advancing value-based healthcare, we are dedicated to supporting you and your family's needs. Our commitments include:
Remote Work Flexibility: Enjoy the benefits of working from home, allowing you to focus on your professional and personal goals without the daily commute.
Health Coverage: Comprehensive Medical, Dental, and Vision plans to keep you and your family protected.
Retirement Savings: Our 401(k) plan includes a 3% employer match on your 6% contribution.
Peace of Mind: Life and Disability insurance for those unexpected moments, plus optional additional Life coverage.
Support During Tough Times: Access to our Employee Assistance Program (EAP) for added support when you need it.
Flexible Time Off: Tailored time-off policies that help you achieve a healthy work-life balance and personal well-being.
Parental Leave: Paid parental leave to support you during important family transitions.
Professional Growth: Resources and opportunities dedicated to your learning and development to advance your career with us.
Compensation
The hourly pay range for this position is between $20 and $23, paid bi-weekly. Final pay will depend on various factors, including skill set, years of relevant experience, education, location, and certifications.
Equal Opportunity Employment
Diversity, inclusion, and belonging are central to our values. We are proud to be an equal opportunity employer, making employment decisions without regard to race, color, age, sex, sexual orientation, national origin, disability, veteran status, or any other classification protected by federal, state, and local laws. We are committed to ensuring our hiring, promotion, and treatment practices reflect this policy.
This position requires adherence to all security policies and procedures to safeguard PHI and proprietary information.
Employment Type: Full-Time
Salary: $ 20.00 23.00 Per Hour
Job Tags
Hourly pay, Weekly pay, Full time, Local area, Remote job, Flexible hours,