Job Title: Credit Card Dispute Process Consultant/ BA
Location: NYC NY or Dallas, TX.
Type: Contract
Summary:
VDart is seeking a highly motivated Process Consultant or Business Analyst with expertise in credit card dispute lifecycle and chargebacks to join their team in a hybrid work model, with the option to work from either NYC or Dallas, TX.
Responsibilities:
Analyze and map the credit card dispute lifecycle and chargeback process.
Identify opportunities for process improvement and optimization.
Develop and document process flows and procedures.
Collaborate with cross-functional stakeholders to implement process changes.
Maintain and update process documentation.
Train staff on new or revised processes.
Monitor and measure the effectiveness of process improvements.
Qualifications:
Minimum 3-5 years of experience in process analysis, design, or implementation.
Proven experience in credit card dispute lifecycle and chargebacks.
Strong understanding of lean six sigma methodologies or similar process improvement frameworks.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
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